Your privacy is our top priority. This document outlines in detail how Jaya 9 collects, uses, stores and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how we handle the personal data of every Jaya 9 member.
All data transmitted between your device and Jaya 9's servers is protected using 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks to secure online banking transactions.
Jaya 9 has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes or for any purpose unrelated to our services.
All data handling practices at Jaya 9 are designed and regularly updated to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), safeguarding your rights as a Malaysian user.
Only Jaya 9 staff who require access to your data in order to perform their duties are permitted to do so. All access is audited and logged. We apply the principle of least privilege in our internal data management.
You have the right to request a copy of the personal data we hold about you and to request a correction if there are any errors. Your request will be processed within 21 business days.
You may opt out of receiving marketing communications from Jaya 9 at any time via your account settings or by contacting our support team — no questions asked, effective immediately.
Jaya 9 collects your personal information through several different means — during registration, while you use our services, and when you interact with our platform. The information collected can be grouped into the following categories:
Information You Provide Directly:
Automatically Collected Information:
Information from Third-Party Sources:
In certain cases, Jaya 9 may receive information about you from authorised third-party sources such as identity verification service providers, banks and e-wallet providers you use for deposits and withdrawals (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX banks such as Maybank and CIMB). This information is used solely for transaction verification and account security purposes.
Jaya 9 uses the personal information collected for the following purposes, all of which are necessary to provide and improve our services:
| Purpose of Use | Legal Basis | Example Use Cases |
|---|---|---|
| Account Management | Contractual necessity | Registration, login, identity verification |
| Transaction Processing | Contractual necessity | TnG deposits, bank withdrawals, winnings |
| Security & Fraud | Legitimate interests | Suspicious activity detection, KYC |
| Customer Support | Contractual necessity | Responding to enquiries and resolving issues |
| Product Improvement | Legitimate interests | Usage analytics, A/B testing of new features |
| Marketing Communications | Your consent | Bonus notifications, promotions, football match updates |
| Legal Compliance | Legal obligations | Reporting to authorities where required |
Jaya 9 will not use your personal data for any purpose not listed above without obtaining your consent first. Consent for marketing communications is optional — you may withdraw it at any time without affecting your account access.
Jaya 9 takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure.
Technical Security Measures We Employ:
Data Retention Period:
Jaya 9 retains your personal data for as long as your account is active and for a reasonable period after closure as required by Malaysian law. Financial transaction records are kept for a minimum of seven (7) years in accordance with Malaysia's accounting and financial regulatory requirements. Once the required retention period has elapsed, your data will be securely deleted or anonymised.
Jaya 9 does not sell, rent, or trade your personal data to any third party for commercial gain. However, we may share your information in the following limited circumstances:
In all of the above situations, Jaya 9 ensures that data sharing is limited strictly to what is necessary, and that recipients are bound by appropriate data protection obligations.
Jaya 9's websites and applications use cookies and similar tracking technologies to enhance your user experience and help us understand how our platform is used.
Types of Cookies We Use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Jaya 9 platform and your experience using it.
As a Jaya 9 user based in Malaysia, you are protected under the Personal Data Protection Act 2010 (PDPA). Under this Act, you have the following rights regarding the personal data we hold about you:
To exercise any of the rights above, please contact us via email support@jaya9-jit.net stating your full name, Jaya 9 account number, and the nature of your request. We will verify your identity before processing the request to ensure the security of your data.
Jaya 9 is an online entertainment platform that for adults aged 18 and above only. We do not knowingly collect, store or process personal data from individuals under the age of 18.
If we discover that someone who has registered an account is under 18 years of age, the account will be terminated immediately and all associated data will be deleted from our systems. Any funds deposited by the underage user will be returned to the legitimate bank account holder.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to the Jaya 9 Privacy & Data Protection team:
Jaya 9 reserves the right to update this Privacy Policy from time to time in response to changes in legislation, industry practices, or our services. Significant changes will be communicated to you via email or in-platform notification. Your continued use of the Jaya 9 platform after any changes take effect constitutes your acceptance of the updated policy.
This Privacy Policy was last updated on 1 July 2026 and supersedes all previous versions.
Your data is secure, your privacy is protected and your winnings are paid on time. Register for a Jaya 9 account today and enjoy Malaysia's most trusted betting platform.